Please send an email to courtesy@yipia.com or use the contact form below for questions regarding any specific product, order status or general inquiries. We always try to respond as quickly as we can and often instantly. But due to the high volume of inquiries at times, please allow 12 hours response time. (As an online super discounter, we intend to serve the global cyber community and are not set up to accept phone-in orders. However, in case of an emergency, please call: 718-619-8440)